We enjoy the pride of adding ISO 10002:2014 Customer Satisfaction and Complaint Management System Certificate
We, Birleşik Gümrük Müşavirliği, have adopted it as our duty to correctly perceive our customers’ expectations and to satisfy such expectations with high quality products and services as from the very first day we started our operations. Within the framework of the customer satisfaction policy which we have established with this intention, we resolve our customers’ requirements in an open, transparent and fast manner. Market surveys we have made, feedback we have received from our customers and measurements all show our achievement in the matter. We regularly review the systems used for the customer requirements and complaint management process, report any activities and continuously improve them in order to identify the areas open for improvement and to increase efficiency.
As a corporation willing to provide our customers with services beyond their expectations, we enjoy the pride of adding
ISO 10002:2014 Customer Satisfaction and Complaint Management System Certificate to
ISO 9001:2015 Quality management System
ISO 14001:2015 Environmental Management System
OHSAS 18001:2007 Occupational Health and Safety Management System
ISO 27001:2013 Information Security Management System
ISO 37001:2016 Anti-Corruption Management System certificates which we have obtained earlier.